“Just a quick note to thank you and your team for the great job you did in repairing my Volvo.
From the moment I made contact with your company, you took all the strains and stresses normally associated with a crash repair out of my hands.
It was really useful to know in advance just how long the repair would take, and it was even better news that you carried out the work inside the time you specified.
My insurance company had recommended an ‘approved repairer’ and I did take the car for an estimate, but was left feeling like a ‘case number’ rather than a customer. It wasn’t until I re-contacted my insurance company stating that I had little confidence in them to carry out the work that I was told that anyone who has an accident can choose to stipulate a repairer of their own choice.
Please feel free to show this letter to any prospective customers in the future by means of a testimonial to the great service and craftsmanship provided by your company.
I’d like to say I look forward to dealing with you again, but that presupposes I have another accident, so I won’t say that. I will however recommend your company to anyone I know who is unfortunate enough to need a crash repair in the future.”
