“I have experience with the car trade selling Toyota cars. Recently, I had the misfortune to have a car smash into the rear of my 11 month old car causing extensive damage. I couldn’t see how the car could ever be repaired to the point where I would be happy again with it. However, Aylesford Body Repair Centre completely removed the rear of my car and carefully replaced all of the bent panels and broken parts with new. They even provided feedback during the repair and I was able to see the repair progressing. The end result was something amazing. The car looked back to showroom condition. I’ve even been under the car to check it and it’s perfect. The paint being a dark brown metallic is not an easy colour to get right, but the finish is spot on – you can’t see where the new pain joins the old…I’ve been looking for over a week and it’s awesome.
During the process the guys at Aylesford Repair Centre helped arrange a decent loan car, sorted the insurance companies out and just made the horrible car accident back to a manageable blip that we all sometimes have in life. Most importantly, I feel good about my car again and that’s probably the biggest miracle these guys have performed. Nice people, efficient service and honest with it – not often that you can put that in the same sentence as garage or car repairs. I’m really glad I argued with the insurance company about using their approved repairers who are price orientated. Aylesford Body Repair Centre are quality orientated. That’s worth more in my book considering that you reply on your car to protect your family in an accident.
I’ve no doubt that my car is back to the same strength as it was when it left the factory as it was repaired with genuine parts. The approved insurance repairer told me that they sometimes use equivalent parts! Well I can assure you that the cost saving that they make does not end up in your direction, but is added to the insurance company’s profit margin, and more importantly you are driving around in a car with a mystery, not a car with a known history. Check these guys out, they are brilliant.”
Mr Shaun Loader – Which-Local
“A belated thank you for an excellent job on my truck. An even bigger thanks for the valet job you did on it! I was pretty ashamed of the condition I’d let it get into, and will try to keep it in the condition you gave it back to me.”
Mr Boone – Northfleet, Kent.
“This is just a note to thank you for you excellent service throughout, from initial phone call to vehicle collection. Totally hassle-free, and all the legwork done for me to boot. I am currently informing The Rest Of The World, in order that you can both retire millionaires very soon.
It’s great to get a decent courtesy car – thank you. I didn’t get to drive it much as, in addition to a fractured thumb, I had a go at tearing some ligaments in my foot, but it looked quite nice parked outside my house. The traffic warden didn’t think so, and issued me with an attractive, stripy, black and yellow penalty notice. It’s all been worth it though because, not only do I have a lovely smooth car again, but it’s like a NEW one – shiny shiny inside AND out. You’ve even cleaned the WHEELS and the TYRES. I love you all!”
Sue Jennings – Ashford, Kent.
“Thank you so much for completing the recent work on our car to such a superb standard, and in such a short timeframe. Yet again, we are very pleased with the service that we have received, having been previous customers of yours.
We find it very rare these days to find a company that takes pride in their work, but once again, you have succeeded in returning our car to us as new. It certainly shows that everybody who had a part in putting our car right takes pride in their work, and respects the customer and their vehicle. We have been treated exceptionally well at all times of contact, and kept informed of any progress before you were even authorised to do the work!
As far as we are concerned we have never received better service from any company, and we would not hesitate in recommending you to all our friends, family and colleagues.”
Mr & Mrs Blake. – Rochester, Kent.
“I now see why you have so many letters of thanks on the wall of your office!
I had a quick look when, in the pouring rain, I picked up my car yesterday. However, I have only since appreciated the quality of the repair, and the service given!
It’s a bonus to have had the car valeted as well. Thank you very much for a job well done!”
Mr Porter – Barming, Kent.
“Thank you for a great service we experienced in relation to our vehicle repair. The actual repair was extremely first class.
As previously, we will have no hesitation in recommending Aylesford Body Repair Centre.”
Mr & Mrs Whitcombe – Chatham, Kent.
“I am writing to thank you once more for the car and attention you have given to repairing my car, and for your personal help in dealing with the insurers and courtesy car providers.
My car came to you after an unprovoked charge into the passenger side by another motorist. I can’t blame this person too much though as, a few days later, I inflicted another bang on the rear bumper by carelessly reversing into a friend’s car parked on my drive! You were able to persuade the insurers to go ahead very quickly, allowing you to handle these two repair jobs simultaneously, so that the car was off the road for a minimum period.
Of course I recommend you to my friends and colleagues who may in due course need your services. I would also like to let others know that ABC has the very highest standards of courtesy and service, and are a glowing example in a profession often accused of skimping and malpractice.”
Dr Pogson – Offham, Kent.
Letter to Direct Line Insurance – copy sent to us:
“We would just like to express our appreciation of the way our recent claim was handled.
Aylesford Body Repair Centre, right from the initial phone call, through to the completion of the job were helpful, courteous and efficient… and were we thrilled with the repair!
Even though they are not one of your official approved repairers, they went to great lengths to ensure that the process was as painless as possible for us. They kept us informed, handled all the paperwork and finished the job on schedule. The availability of a courtesy car made it possible to have the work done almost immediately.
Thank you for allowing them to carry out the work. We would recommend them to other customers.”
Mr & Mrs Ridgeway – Ditton, Kent.
“Just a quick note to thank you and your team for the great job you did in repairing my Volvo.
From the moment I made contact with your company, you took all the strains and stresses normally associated with a crash repair out of my hands.
It was really useful to know in advance just how long the repair would take, and it was even better news that you carried out the work inside the time you specified.
My insurance company had recommended an ‘approved repairer’ and I did take the car for an estimate, but was left feeling like a ‘case number’ rather than a customer. It wasn’t until I re-contacted my insurance company stating that I had little confidence in them to carry out the work that I was told that anyone who has an accident can choose to stipulate a repairer of their own choice.
Please feel free to show this letter to any prospective customers in the future by means of a testimonial to the great service and craftsmanship provided by your company.
I’d like to say I look forward to dealing with you again, but that presupposes I have another accident, so I won’t say that. I will however recommend your company to anyone I know who is unfortunate enough to need a crash repair in the future.”
Mr Mackay – West Malling, Kent.
“I wanted to express my sincere thanks for the repair carried out on my VW Golf, which I collected from you yesterday.
The workmanship was outstanding, and the efficient and cheerful way in which you dealt with this matter turned a traumatic event into a pleasurable experience.
In particular, I would like to thank the person who valeted the car. In over 40 years of driving, I have never encountered workmanship of such superb quality.”
Mr & Mrs LeCore – Maidstone, Kent.
“I just wanted to write to thank you and your team for the great work carried out on my car. The service received throughout was exemplary. Not only did you look after the claim, taking the pressure from me, but you also kept me informed throughout.
I cannot speak highly enough of Aylesford Body Repair, and will have no hesitation in recommending you. It is so refreshing to receive such customer service these days.”
Mrs Franklin – Maidstone, Kent.
“I should like to thank you for the excellent service which you provided to us in repairing my accident-damaged BMW.
The work was carried out to a very high standard, the car was completely valeted before it was returned to me, for which I am very grateful, and you kindly made a courtesy car available to me while the work was being carried out.
I was very impressed with the service and organisation from start to finish and, although I hope we don’t have too much call for accident damage repair to our vehicles, I can assure you that if we do, we will in the future, give Aylesford Body Repair Centre Ltd the opportunity to provide quotations for the cost of the work.”
Watson Day Chartered Surveyors – Chatham, Kent.
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